Return and refund policy

Last Updated: October 12, 2026

At Aurascale LLC, we want you to be happy with your purchase. If you are not completely satisfied, you can return eligible items under the terms below.

1. 30-Day Return Window

You may request a return or exchange within 30 calendar days of the date the carrier confirms delivery. Eligible items must be:

  • Unworn, unwashed, and unaltered.
  • Free of perfume, deodorant, makeup, stains, and pet hair.
  • Returned with all tags and labels attached and in the original packaging.

2. How to Start a Return

All returns must be authorized before they are shipped.

  1. Request: Email support@getaurascale.com within 30 days of delivery with your order number, the item(s) you wish to return, and the reason.
  2. Authorization: We will reply within 1–2 business days with a Return Merchandise Authorization (RMA) number, return instructions, and a prepaid return shipping label.
  3. Ship: Pack the item(s) securely in the original packaging, attach the label, and send the parcel to the return address given in your RMA email.

Please note: do not mail returns to our registered office in Sheridan, WY, or send anything without an RMA. Parcels without an authorized RMA cannot be processed or refunded.

3. Restocking Fees & Return Postage

  • Restocking fee: $0.00. We do not charge restocking fees.
  • Return postage: For standard returns and size exchanges, a flat $6.00 return shipping fee is deducted from your refund when you use our prepaid label.
  • Defective, damaged, or incorrect items: return shipping is free.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email us within 5 business days of delivery with your order number and clear photos. We will arrange a replacement or a full refund at no extra cost.

5. Exchanges

To exchange for a different size or color, request an exchange in your return email. Exchanges are subject to availability. If the item you want is unavailable, we will refund your purchase instead.

6. Items We Cannot Accept

  • Items marked Final Sale at checkout.
  • Items that have been worn, washed, altered, or damaged after delivery. For hygiene reasons we cannot accept these.

7. Inspection & Refunds

  • Inspection: after we receive your return, please allow 2–3 business days for inspection.
  • Refund: approved refunds go to your original payment method. Your bank typically posts the refund within 5–7 business days.
  • Shipping charges: original shipping charges, if any, are refunded only when the return is due to our error.
  • You will receive an email confirmation when your refund is issued.

8. Order Cancellations

To cancel an order before it ships, email us within 2 hours of placing it. Orders that have already shipped can be returned under this policy.

9. Contact

Aurascale LLC
Email: support@getaurascale.com
Phone: +1 (307) 300-5936
Hours: Monday – Friday, 9:00 AM – 5:00 PM MST
Registered Office: 30 N Gould St Ste N, Sheridan, WY 82801, United States