Shipping and Delivery Policy
This policy explains how we process and ship orders placed at getaurascale.com.
Shipping Territory
We ship to street addresses across the United States, including Alaska and Hawaii. Please provide a street address, as some carriers cannot deliver to P.O. boxes. We do not currently ship internationally.
Order Processing Time
- Orders are processed within 1 to 2 business days (Monday through Friday, excluding federal holidays).
- Orders placed on weekends or holidays enter processing on the next business day.
- When your order is handed to the carrier, you will receive a shipment confirmation email with your tracking number.
Shipping Methods, Rates & Transit Times
| Service | Carriers | Estimated Transit | Cost |
|---|---|---|---|
| Standard Ground | USPS Ground Advantage / UPS Ground | 4 – 7 business days | Free on all U.S. orders |
| Expedited | USPS Priority Mail / UPS 2nd Day Air | 2 – 3 business days | $9.99 flat rate |
Transit times start when the carrier receives the package, not when the order is placed. Alaska and Hawaii may take an additional 2–3 days. Weather, carrier delays, and holiday periods can extend delivery times.
Order Tracking
You will receive a tracking link by email once the carrier scans your parcel. Please allow 24 to 48 hours for tracking information to appear. See our Track Your Order page.
Address Accuracy & Delivery Issues
- Address errors: please check your address at checkout. If you spot a mistake, email support@getaurascale.com immediately, ideally within 2 hours of ordering, so we can correct it before dispatch.
- Undeliverable parcels: if a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment. Additional shipping charges may apply.
- Damaged parcels: if your order arrives damaged, email us photos of the packaging and contents within 5 business days of delivery.
- Lost or missing deliveries: if tracking shows delivered but you have not received your order, check around your home and with neighbors or building management. If it is still missing after 48 hours, contact us and we will open a carrier trace. If the carrier confirms the package is lost, we will reship your order or issue a full refund.
Contact
Aurascale LLC
Email: support@getaurascale.com
Phone: +1 (307) 300-5936
Hours: Monday – Friday, 9:00 AM – 5:00 PM MST
Registered Office: 30 N Gould St Ste N, Sheridan, WY 82801, United States